Tuesday, 08 September 2009
Industry experts said that US may no longer grant many clients, so call center companies in the Philippines should tap markets in Europe, Australia, New
Zealand, and other Asia-Pacific countries. During the 2009 Call Center Conference and Expo in Pasay City, Martin Dove, the managing director of
Dimension Data's CIS Global said, Don't put all your eggs in the US basket. US has been the primary market of call center companies in the Philippines, but
the economic downturn had put pressure on companies. US President Barack Obama has also guaranteed to agree to a policy that will take back jobs to
the Americans by giving enticements to US-based companies wherein they must not outsource their business necessity to other countries.
According to Amit Badami, the founder of Emerging Markets Research Group Ltd. Economic, European companies cannot identify the country